They unite for rights, not for duty

Recently, employees of Government of Gujarat united to hold a rally and a  public meeting at Ahmedabad. The Modi government did every effort to fail this agitation. Major political leaders who have supported this agitation have been arrested. Every road toward the Ahmedabad and the meeting place have been blocked. Vehicles have been detained on highways on one or another pretext. Yet, employees gathered at the spot and showed an impressive strength.
ok. thats fine. But, this employees could get sympathy on common public ?

My assumption is that the answer is NO.

why ?
Because, government employees have lost faith and sympathy of common people. Common people just hate this employees. No one is like to pay a visit to a government office and meet this employees. People have to pay bribe for very small and simple jobs. This employees will make you go and go and visit and visit every table and one office to another office if you do not pay them their bribe. sometimes, a work which can be done in couple of minutes takes months instead. They are not so inefficient but they tends to be inefficient if they are not being rewarded. A common man's application will not be proceeded for months but, influential people always find it easy to get their work done , even without any application in some cases.
This is the harsh reality. Leaders of employees union also know that how their fellow are working and how they misbehave with common citizen who is actually the real pay master.
These employees have united for their pay anomalies and other things. Why they do not unite for their. Is there any system that common citizen can complain to a union leader about corruption or delaying tactics of a certain employee ? What these unions do for increasing efficiency in government machinery
Government just takes decisions but , success or failure of this decisions rely on how employees are doing their work. Do this unions ever take oath that no citizen will have to suffer in any kind of government business and every employee will work efficiently and  politely with common people ? Unions have strength to gather maximum number of employees for rallies and public meetings but, they did not have strength or motive anyway to eliminate corruption and arrogance among there fellow employees.